To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. External costs may be made by customs. These costs may vary depending on the country of delivery. Cat In The Bag is not responsible for any of these extra costs. All these costs are for the purchasing party.

To start a return, you can contact us at webshop@catinthebagrecords.com. 

Please note that returns will need to be sent to the following address:

Cat In The Bag | unit 058
Het Loog 2
6541 AW Nijmegen, the Netherlands
T.a.v. S.C.E. van Cleef

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at: webshop@catinthebagrecords.com. 

ONLY with return form

All returns must be accompanied with a filled-out return form. There should always be a return form included in the shipment. If not you can DOWNLOAD one here.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.