To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. External costs may be made by customs. These costs may vary depending on the country of delivery. Cat In The Bag is not responsible for any of these extra costs. All these costs are for the purchasing party.

To start a return, you can contact us at info@catinthebagrecords.com. Please note that returns will need to be sent to the following address:

Cat In The Bag | Unit 058

Winselingseweg 16

6541 AK Nijmegen

The Netherlands

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@catinthebagrecords.com. 

Damaged & issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.